ServicesSupport & operations
The team that built it stays on it.
Hosting, monitoring, maintenance and continued development — the same people, after the launch email has been sent.
Response
A named person, not a shared inbox
Hosting
The environment we launched on, monitored
Continuity
Continued development on the same codebase
What stays covered
Operation is a stage of the work, not a separate contract with a stranger.
01
Hosting
The environment the system launched on, kept current.
02
Monitoring
Uptime, errors and alerts that reach a person who can fix them.
03
Maintenance
Updates, backups and security on a schedule you can see.
04
Continued development
Small changes without opening a new project every time.
After the launch
The same five-stage engagement, with Operate as the work rather than the footnote.
01
Watch
Monitoring, uptime and error tracking on what we shipped.
02
Fix
Incidents go to the people who wrote the code, not a ticket queue.
03
Keep
Updates, backups and security, on a schedule you can see.
04
Change
Small improvements without opening a new project every time.
05
Stay
The same team, for as long as the system is in use.
The stack
The environment the system already runs on, plus the tools that tell us when it is not.
Azure
Vercel
Uptime
Backups
SSL
Logs
Always included
✓
A named owner after launch
✓
Hosting and monitoring
✓
Backups and security updates
✓
A monthly look at what is running
✓
Continued development on the same codebase
Available when needed
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Arabic content and RTL quality assurance
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Accessibility testing and remediation
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UAE data-hosting and residency options
+
Security review and access controls
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Service-level response commitments
